Replacement Policy
We don’t do refunds — we do something better: we replace qualifying bad leads, free.
Last updated: July 12, 2026
The short version: lead files are digital goods and cannot be “returned,” so all sales are final and we do not issue monetary refunds. Instead, if a lead in your file is genuinely bad — disconnected number, wrong state, duplicate, or malformed data — we replace it with a new lead at no cost.
1. No refunds on digital goods
Every order is a digital data file that is delivered to you in full and cannot be un-delivered. For that reason, all purchases are final and non-refundable once your file has been sent. This applies to all lead types, including Semi-Fresh Exclusive inventory.
2. What we replace
We stand behind the quality of every file. We will replace, one-for-one and at no charge, any lead that has one or more of the following defects:
- Disconnected or invalid phone number — the number is out of service or not a working line.
- Wrong state — the lead is outside the licensed states you selected at checkout.
- Duplicate — the same person appears more than once within your file.
- Malformed record — required fields are missing or corrupted to the point the lead cannot be worked.
3. What we don’t replace
- Leads that don’t answer, ask to be called back, or say they’re no longer interested — non-contact and changed interest are a normal part of working any lead file.
- Leads you consider “low quality” for subjective reasons (tone of the prospect, budget, health conditions, etc.).
- Leads reported after the replacement window (below) has closed.
4. How to request replacements
Email support@agedlifeleads.com within 7 days of delivery with:
- Your order confirmation or delivery email,
- The specific leads you’re reporting (name + phone as they appear in your file), and
- The defect for each (disconnected, wrong state, duplicate, or malformed).
We verify every report and send qualifying replacements with your next delivery — usually within one business day.
5. Semi-Fresh Exclusive orders
Exclusive leads follow the same replacement rules. Because each exclusive lead is permanently removed from inventory when you buy it, replacements are drawn from the same untouched, never-sold pool — your exclusivity is preserved.
6. Chargebacks
If something is wrong with your order, contact us first — we resolve verified issues quickly. Initiating a chargeback on a delivered digital file without contacting support may result in suspension from future purchases.
7. Questions
Email support@agedlifeleads.com or call (419) 405-6159.