Refund & Replacement Policy
Request a refund within 14 days — and we’ll also replace any bad leads, free.
Last updated: September 27, 2026
The short version: if you’re not satisfied, you can request a refund within 14 calendar days of purchase. And any time a lead in your file is genuinely bad — disconnected number, wrong state, duplicate, or malformed data — we’ll replace it with a new lead at no cost.
1. Refunds
You may request a refund within 14 calendar days of your purchase by emailing support@agedlifeleads.com with your order confirmation. Approved refunds are processed through our payment provider back to your original payment method. This applies to all lead types, including Semi-Fresh Exclusive inventory. If only specific leads within an otherwise good file are defective, the free replacement option below is usually the faster fix.
2. What we replace
We stand behind the quality of every file. We will replace, one-for-one and at no charge, any lead that has one or more of the following defects:
- Disconnected or invalid phone number — the number is out of service or not a working line.
- Wrong state — the lead is outside the licensed states you selected at checkout.
- Duplicate — the same person appears more than once within your file.
- Malformed record — required fields are missing or corrupted to the point the lead cannot be worked.
3. What we don’t replace
- Leads that don’t answer, ask to be called back, or say they’re no longer interested — non-contact and changed interest are a normal part of working any lead file.
- Leads you consider “low quality” for subjective reasons (tone of the prospect, budget, health conditions, etc.).
- Leads reported after the replacement window (below) has closed.
4. How to request replacements
Email support@agedlifeleads.com within 7 days of delivery with:
- Your order confirmation or delivery email,
- The specific leads you’re reporting (name + phone as they appear in your file), and
- The defect for each (disconnected, wrong state, duplicate, or malformed).
We verify every report and send qualifying replacements with your next delivery — usually within one business day.
5. Semi-Fresh Exclusive orders
Exclusive leads follow the same replacement rules. Because each exclusive lead is permanently removed from inventory when you buy it, replacements are drawn from the same untouched, never-sold pool — your exclusivity is preserved.
6. Chargebacks
If something is wrong with your order, contact us first — we resolve verified issues quickly. Initiating a chargeback on a delivered digital file without contacting support may result in suspension from future purchases.
7. Questions
Email support@agedlifeleads.com or call 575-271-0924.